DMs the owning CSM in Slack for time-sensitive alerts (health-score drops, no-contact, urgent tickets, champion departures) and batches lower-urgency alerts into a weekly digest. Doesn't change or replace anything on the dashboard — a pure delivery layer.
Real-time DMs poll roughly every 15 minutes, not instantly. The weekly digest sends Mondays at 9:00 AM UTC.
Ask a workspace admin to connect Slack.