Frequently asked questions

No. Every AI call goes through Pulse360's own server-side routes to our AI provider's API as a per-request call, not a training pipeline. Support tickets, CRM fields, and other connector data are explicitly marked as untrusted external data before they reach a prompt, so they can't be mistaken for instructions either.

In Supabase, on Postgres, with row-level security scoping every table to your workspace. No workspace can query another workspace's data. Connector credentials for your own workspace are encrypted at rest, not stored as plain environment variables. Only the public demo workspace uses an older env-var setup, and it holds no customer data.

Pulse360 sets only strictly necessary cookies, the session cookie that keeps you signed in. No advertising or tracking cookies, no third-party analytics scripts. Full detail is in the Privacy Policy.

Yes. Every connector settings page has a self-serve Disconnect control that removes the stored credential immediately and stops future syncs. It doesn't retroactively delete account data already synced from that connector. The action is logged to an audit trail so there's a record of when it happened.

Zendesk and Intercom for support, Salesforce, HubSpot, and Pipedrive for CRM, Stripe for billing, Metabase for product analytics, Fathom for call recordings, and Slack for push alerts — all sync natively. A generic webhook receiver and Zapier/Make cover anything not on that list.

About an afternoon to connect your first tool and see your first synced accounts. There's no implementation call, no onboarding project plan.

Yes, Pulse360 is solo-built, using AI-assisted development for most of the implementation. You'll hear back from the founder directly. There's no support tier to route through.

Fair question, and no — not in the way that's usually meant as a criticism. Pulse360 deliberately isn't a fully-custom, proprietary AI platform, because most SME and mid-market CS teams don't need one. What they need is a sensible triage system: one health score, clear alerts, AI insights that surface what to look at first — customizable where it actually matters, health-score weighting. You could build this yourself; if you were going to, you already would have. It's not a replacement for a customer success manager, and the price reflects exactly that scope.

Those platforms gate pricing behind a sales or demo call. Pulse360 publishes real pricing on its pricing page and gets you syncing data the same day, no implementation project required.