AI-native Customer Success
Know which accounts need you before they tell you
One health score per account, pulled from support tickets, CRM stage, and usage signals in the tools you already run.
That's the actual live demo below, running on real seeded data. No sign-up needed to explore it yourself.
The problem
It's Tuesday morning and three accounts are up for renewal this quarter. Salesforce says all three are healthy. Zendesk tells a different story: one of them has two open P1 tickets and a support thread that's gone quiet for a week.
All three renewal accounts marked healthy. No flags, no open risk. Forecast: on track.
One of those three accounts has two open P1 tickets and a support thread that has gone quiet for a week.
You only caught it because you happened to check. Nothing flagged it for you, and nothing pulled the two tools together to show you the full picture.
Real AI output
Not a generic score. This is what Pulse360's AI actually writes about accounts, pulled straight from a live demo workspace: a worst case and a best case.
Account shows multiple churn signals: NPS below 5, declining product adoption over the past 60 days, and two unresolved P1 support tickets. Executive sponsor has not engaged in 45 days.
Recommended action
Schedule an executive-level call within 48 hours. Present a concrete remediation plan with milestones. Involve your VP of CS if renewal is within 90 days.
Two active expansion opportunities total $66,400 — an "Enterprise Expansion — Platform" deal ($52K) at contract-sent stage closing July 25, and a "Premium Support Add-on" ($14.4K) with decision-maker buy-in closing August 4. Recent touchpoints confirm strong executive alignment and a documented 3.2x ROI shared with the CFO.
Recommended action
Prioritize closing the Enterprise Expansion contract by July 25 — confirm procurement has received all required documentation and proactively remove any contract or legal blockers. Simultaneously, advance the Premium Support Add-on to contracting given the decision-maker is already bought in.
Every insight is a draft. Review it before it goes to a customer.
How it works
From raw data to a QBR-ready brief
Connect
Sync Zendesk, Salesforce, HubSpot, Stripe, and more in an afternoon. No BI team, no consultant required.
Score
Support, engagement, sentiment, product adoption, and commercial signals roll up into one 0-100 health score per account.
Alert
Renewal windows, no-contact gaps, and health drops surface on your dashboard automatically. You don't have to go looking.
QBR brief
Generate a complete quarterly business review in one click, built from the same connected data.
What you get
A health score, real connectors, no implementation project
One health score, every signal
Support, engagement, sentiment, product adoption, and commercial data roll up into a single 0–100 score per account. Weights are yours to tune.
Connects to what you already run
Zendesk, Intercom, Salesforce, HubSpot, Pipedrive, Stripe, Metabase, Slack, and Fathom for call recordings all sync natively. A generic webhook and Zapier/Make cover the rest.
No BI team required
No six-figure contract, no seat minimums, no consultant to hire. Just a real answer to "which accounts need me this week."
Pushed to Slack, not just the dashboard
Health-score drops, no-contact gaps, and champion departures get DM'd straight to the owning CSM, plus a weekly digest of upcoming renewals.
How Pulse360 compares
Built for the first CS hire
Gainsight, Vitally, and Custify all gate pricing behind a sales or demo call. Pulse360 publishes real numbers on its pricing page and scales from one person to a lean team of eight, no enterprise seat minimums.
Who it's for
The first CS hire
The first or only person doing Customer Success at your company, with no budget for a CS platform team to run one.
The founder still doing CS
Founder or PM covering Customer Success personally, pre-first-hire, still learning the hard way when Salesforce and Zendesk disagree about an account.
The small CS team
A 2-8 person team that outgrew a spreadsheet but doesn't need an enterprise platform sized for a much bigger org.
| Pulse360 |  Gainsight | |
|---|---|---|
| Pricing | Published, self-serve | Quote-only |
| Self-serve signup | Yes | Sales call |
| Free tier | Yes | No |
| Setup time | An afternoon | Weeks to months |
| Built for | 1 to 8 people | Enterprise CS orgs |
Why not just build this yourself?
You could — health scoring against your CRM and support data isn't rocket science. But if you were going to, you already would have. Pulse360 exists for teams who'd rather not spend a quarter building an internal tool, and get a sensible triage system instead — customizable where it actually matters, health-score weighting. It's not a replacement for a customer success manager. It's the layer that makes that job faster.
FAQ
Questions before you connect anything
Is my customer data used to train AI models?
No. Every AI call goes through Pulse360's own server-side routes to our AI provider's API as a per-request call, not a training pipeline. Support tickets, CRM fields, and other connector data are explicitly marked as untrusted external data before they reach a prompt, so they can't be mistaken for instructions either.
Can I disconnect a connector?
Yes. Every connector settings page has a self-serve Disconnect control that removes the stored credential immediately and stops future syncs. It doesn't retroactively delete account data already synced from that connector. The action is logged to an audit trail so there's a record of when it happened.
Is this really built and run by one person? Who do I talk to if something breaks?
Yes, Pulse360 is solo-built, using AI-assisted development for most of the implementation. You'll hear back from the founder directly. There's no support tier to route through.
How is Pulse360 different from Gainsight, Vitally, or Custify?
Those platforms gate pricing behind a sales or demo call. Pulse360 publishes real pricing on its pricing page and gets you syncing data the same day, no implementation project required.
Next Tuesday
You'll already know which accounts need you
No more catching a churn risk because you happened to check Zendesk. Connect your first tool and see the difference on your own accounts.