ARR
$24k
Renewal
Sep 4, 2026 (overdue)
CSM Owner
Health Score · 30d
ARR
$24k
NPS Score
2
Detractor
Open Tickets
9
9 open issues
Days to Renewal
Overdue
3d overdue
Schedule executive escalation call
Due Aug 3 · overdue
Deliver written remediation plan
Due Aug 12 · overdue
Resolve all open P1 tickets
Due Aug 15 · overdue
Re-establish weekly check-in cadence
Due Aug 20 · overdue
Michael Chen
CEO
Departed
Sarah Johnson
Director of Operations
No goals defined yet.
Renewal — At Risk
Close Jun 30, 2026 · overdue
Downgrade Consideration
Close Aug 14, 2026 · overdue
Rachel Green
Procurement Manager
No product connector mapped. Connect Metabase to populate this automatically.
Feature usage, DAU/MAU ratio, activation depth
Login frequency, session length, team activity
NPS trend, survey responses, stakeholder mood
Renewal risk, expansion signals, payment health
Ticket volume, CSAT, resolution time
Urgent check-in call — customer flagged concerns about ROI and team adoption. Escalated to manager.
Follow-up on open support tickets. Customer frustrated with resolution time.
Executive alignment meeting. VP expressed concern about contract renewal pending issue resolution.
Called to discuss low NPS score submitted last week. Identified three product gaps.
P1 outage reported — impacting 80% of their users. War room opened.
Sent remediation plan following last week's incidents. Awaiting customer sign-off.