ARR
$680k
Renewal
Sep 17, 2026 · 9d
CSM Owner
Health Score · 30d
ARR
$680k
NPS Score
3
Detractor
Open Tickets
—
Connect Zendesk to track
Days to Renewal
9
9d remaining
Schedule executive escalation call
Due Aug 3 · overdue
Deliver written remediation plan
Due Aug 12 · overdue
Resolve all open P1 tickets
Due Aug 15 · overdue
Re-establish weekly check-in cadence
Due Aug 20 · overdue
Amanda Torres
Director of Operations
Chris Morgan
CEO
No goals defined yet.
Renewal — Overdue Follow-up
Close Jul 31, 2026 · overdue
Downgrade Discussion
Close Sep 4, 2026 · overdue
Helen Park
Procurement Lead
Renewal — Overdue Follow-up
Close Jul 31, 2026 · overdue
Downgrade Discussion
Close Sep 4, 2026 · overdue
Helen Park
Renewal risk, expansion signals, payment health
Ticket volume, CSAT, resolution time
Login frequency, session length, team activity
NPS trend, survey responses, stakeholder mood
Feature usage, DAU/MAU ratio, activation depth
Urgent check-in call — customer flagged concerns about ROI and team adoption. Escalated to manager.
Follow-up on open support tickets. Customer frustrated with resolution time.
Executive alignment meeting. VP expressed concern about contract renewal pending issue resolution.
Called to discuss low NPS score submitted last week. Identified three product gaps.
P1 outage reported — impacting 80% of their users. War room opened.
Sent remediation plan following last week's incidents. Awaiting customer sign-off.